Job Description

Our client, an established and growing independent provider of Invoice Finance Solutions to businesses requires a Relationship Manager to join their team.

Role responsibilities:

• First line responsibility for managing the risk relationship and renumeration of clients within a defined portfolio.
• To identify and minimise risk and maximise revenue opportunities through responsible and proactive account management in line with our company policies and procedures

Key activities:

• Ensure clients operate within terms of facility.
• Ensure full understanding of client operations process and current position via system metrics and maintain good communication with administration and credit control.
• Escalate all risk issues on timely basis.
• Conduct internal reviews and visit clients in line with company guidelines and timelines.
• Log complaints and respond and escalate.
• Keep up-to-date with industry knowledge next bullet.

Key performance indicators:

• Client reviews conducted on time.
• Value of bad debts and all provisions made.
• Growth of income portfolio.
• Number of clients giving notice for risk of leaving.
• Number of cross sell or introductions?
• Feedback from internal team on performance and feedback from clients

Requirements:

• Follow all necessary processes.
• Support new business to maximise new clients for the business.
• Comply with AML.

Carry out other duties as required.